Question 1

How long does it take to set up Widget Ease?

Accepted Answer

Most customers can set up Widget Ease in about 30 seconds to a few minutes. Simply copy our embed script and paste it into your website's HTML before the closing tag. No complex integration required. The widget will automatically appear on your website.

Question 2

What platforms does Widget Ease work with?

Accepted Answer

Widget Ease works with any website—WordPress, Shopify, Wix, custom HTML, React, Next.js, and more. If it's a webpage, we can embed on it. Integration takes just one line of code.

Question 3

How does the AI Agent work?

Accepted Answer

Our AI Agent uses advanced natural language processing to understand customer intent and provide accurate responses in under 1 second. You can train it by uploading FAQs, documents (CSV files), and website content. The AI learns from your business knowledge to deliver brand-consistent answers 24/7.

Question 4

Can I customize the widget appearance?

Accepted Answer

Yes! You can customize colors, position, size, greeting messages, and branding. Widget customization features are available on Plus plans and higher. Plus, Premium, and Enterprise plans allow you to remove watermarks for a white-labeled experience that matches your brand perfectly.

Question 5

What are Slash Commands?

Accepted Answer

Slash Commands are quick actions that start with '/' to automate common tasks and responses. They help your team respond faster to customer inquiries. The number of slash commands available varies by plan (Starter: 10, Plus: 30, Premium: 50+).

Question 6

Does Widget Ease support multiple languages?

Accepted Answer

Yes! You can configure your AI agent to respond in your preferred language. The platform supports international customers with multi-language configuration and RTL (right-to-left) support.

Question 7

What plans are available?

Accepted Answer

We offer four plans: Starter ($9.99/mo), Plus ($49.99/mo), Premium ($99.99/mo), and Enterprise (custom pricing). Each plan includes different limits for AI conversations, team seats, domains, analytics history, and features. Check our pricing page for detailed comparisons.

Question 8

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time from the dashboard. When you upgrade, you'll get immediate access to new features. When you downgrade, changes take effect at the end of your current billing period.

Question 9

Do you offer yearly billing?

Accepted Answer

Yes! Yearly billing gives you a 20% discount compared to monthly billing. For example, the Plus plan costs $479.90/year instead of $599.88/year when billed monthly.

Question 10

What analytics does Widget Ease provide?

Accepted Answer

Widget Ease provides real-time analytics including chat activity, response times, customer satisfaction, conversation volume, peak hours, geographic insights, AI performance metrics, team analytics, conversion tracking, and custom goal measurement.

Question 11

How many team members can I add?

Accepted Answer

Team seats vary by plan: Starter (2 seats), Plus (5 seats), Premium (10 seats), and Enterprise (unlimited). Each team member gets dashboard access with role-based permissions.

Question 12

Does Widget Ease have an API?

Accepted Answer

Yes! We provide a comprehensive REST API for complete programmatic control. You can build custom integrations with any tool, and use webhook support for real-time event notifications.

Question 13

Is my data secure?

Accepted Answer

Yes! Widget Ease uses enterprise-grade security with secure authentication, encrypted data transmission, and privacy-focused design. We're built on reliable cloud infrastructure with secure data storage and global CDN.

Question 14

How can I get support?

Accepted Answer

You can reach our support team through the contact page, use our documentation, or request features directly from the dashboard. We're here to help you succeed with Widget Ease.

Widget Ease

Frequently Asked Questions

Still have questions?

Frequently Asked Questions

How long does it take to set up Widget Ease?

What platforms does Widget Ease work with?

Do I need coding knowledge to use Widget Ease?

Can I try Widget Ease before committing?

How does the AI Agent work?

Can I customize the widget appearance?

What are Slash Commands?

Does Widget Ease support multiple languages?

Can human agents take over from the AI?

What file uploads does Widget Ease support?

What plans are available?

What's included in the Starter plan?

Can I upgrade or downgrade my plan?

Do you offer yearly billing?

What happens if I exceed my plan limits?

Is there a free plan?

What analytics does Widget Ease provide?

How long is chat history retained?

Can I export analytics reports?

What visitor information can I see?

How many team members can I add?

How does conversation assignment work?

Can team members add internal notes?

Does Widget Ease have an API?

How many domains can I use?

What about webhook support?

Is my data secure?

Where is my data stored?

Can I delete my data?

How can I get support?

Is there documentation available?

Can I request new features?

Still have questions?