Complete Feature Set
Everything You Need for Exceptional Customer Support
Widget Ease delivers a complete customer support solution with AI automation, powerful analytics, seamless team collaboration, and enterprise-grade security. All in one beautiful, easy-to-use platform.
<1s
Response Time
24/7
Availability
Real-time
Analytics
30s
Setup Time
AI-Powered Support
Instant AI Responses
Answer every customer question in under 1 second with AI-powered responses trained on your business knowledge.
<1s response time24/7 availabilityNo wait times
Smart Context Understanding
Advanced natural language processing understands customer intent, context, and sentiment for accurate responses.
Context-aware repliesMulti-turn conversationsIntelligent responses
Knowledge Base Training
Train your AI agent on documents, FAQs, website content, and past conversations for accurate, brand-consistent answers.
CSV upload supportMultiple sourcesQ&A pairs
Analytics & Insights
Real-Time Dashboard
Monitor chat activity, response times, customer satisfaction, and conversion metrics in real-time.
Live metricsCustom date rangesExport reports
Performance Analytics
Track AI accuracy, resolution rates, handoff frequency, and customer satisfaction scores to optimize performance.
AI performance metricsTeam analyticsCustomer insights
Conversation Analytics
Analyze conversation volume, peak hours, customer locations, and engagement metrics to improve your service.
Volume trackingPeak hour analysisGeographic insights
Goal Tracking
Set and track conversion goals, support targets, and customer satisfaction benchmarks with detailed reporting.
Custom goalsConversion trackingROI measurement
Team Collaboration
Live Chat Takeover
Seamlessly take over from AI when needed. Full conversation history and context transferred instantly.
Smooth handoffFull contextNo interruption
Team Management
Invite team members, assign roles, distribute conversations, and collaborate on customer support efficiently.
Role-based accessAuto-assignmentTeam inbox
Internal Notes
Add private notes to conversations, tag teammates, and collaborate internally without customer visibility.
Private commentsTeam mentionsNote history
Smart Routing
Automatically route conversations to the right team member based on topic, availability, or expertise.
Auto-routingLoad balancingPriority handling
Customization & Branding
Widget Customization
Customize colors, fonts, position, size, and appearance to match your brand identity perfectly. Available on Plus plans and higher.
Theme controlCSS customizationMultiple positions
Greeting Messages
Create custom greeting messages, welcome screens, and conversation starters to engage visitors proactively.
Custom greetingsWelcome messagesStatus messages
Multi-Language Support
Configure your AI agent to respond in your preferred language with support for international customers.
Language configurationMulti-language readyRTL support
Custom Branding
Remove watermarks, add your logo, customize avatars, and create a fully white-labeled experience. Available on Plus, Premium, and Enterprise plans.
No watermarksCustom logosWhite-label
Integrations & Security
Developer API
Integrate with your existing tools via our comprehensive REST API for complete programmatic control.
REST APIFull documentationEasy integration
API & Webhooks
Build custom integrations with any tool using our REST API and webhook support for real-time events.
REST APICustom integrationsEvent webhooks
Enterprise-Grade Security
Secure authentication, encrypted data transmission, and enterprise-ready architecture with privacy-focused design.
Secure authenticationData encryptionPrivacy-focused
Reliable Infrastructure
Built on reliable cloud infrastructure with secure data storage and global content delivery.
Cloud-hostedSecure storageGlobal CDN
And Many More Features
We're constantly adding new features based on customer feedback to make your support experience even better.
Slash Commands
Quick actions with /
File Upload Support
Share documents & images
Chat History
Complete conversation logs
Pricing Transparency
No hidden fees
Easy Installation
30-second setup
Mobile Optimized
Perfect on all devices
Global CDN
Fast worldwide
Team Inbox
Shared conversation view
See Widget Ease in Action
Beautiful, intuitive interface that you and your customers will love
Ready to Transform Your Customer Support?
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